Privacy Policy

Effective Date: 30 September 2024

At Ulearniverse, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data you provide when you use our services, including our online courses, tutoring community, and concierge services. It also explains your rights regarding your personal data and how you can exercise them.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect and process various types of personal data depending on the services you use on our website. This includes:

a. Personal Data for Online Courses and Education Services:

• Name
• Email Address
• Phone Number
• CVs and Qualifications (e.g., education history, certifications, and transcripts)
• Personal Notes and Preferences (study goals, career aspirations, etc.)
• Payment Information (collected securely via third-party payment processors)
• Location Data (optional, for providing location-based services or recommendations)

b. Data for Tutoring Community and Concierge Services:

• Tutors: Name, Email Address, Contact Information, CVs, Qualifications, Tutoring Preferences, and Availability.
• Students: Name, Email Address, Contact Information, Education Goals, Subject Preferences, and any notes you provide during tutoring sessions.
• Concierge Services: Personal details necessary for fulfilling your requests, such as airport pickup, accommodation setup, and city tours.

c. Data for Communications and Interactive Features:

• Video and Call Functions: We may collect data such as call logs, video session recordings (if consented), and communication details.
• Messages: Communications between you and our staff or tutors, as well as any personal information you provide in our community forums or support channels.

2. How We Use Your Information

We collect and use your personal information to:

• Provide and manage our online courses, tutoring community, and concierge services.
• Facilitate communication between students, tutors, and concierge staff.
• Process payments for our services.
• Improve our website, products, and services by analysing your preferences and usage data.
• Offer personalised recommendations, study plans, or services based on your profile.
• Maintain the safety and security of our platform.
• Respond to customer service inquiries and provide support.

3. Legal Basis for Processing Personal Data

We rely on several legal bases to process your data, including:

• Consent: Where you have explicitly consented to the use of your data (e.g., participating in video sessions).
• Performance of a Contract: To fulfill the services you have requested (e.g., enrolling in courses or using concierge services).
• Legitimate Interests: For improving and securing our services.
• Legal Obligations: To comply with applicable legal requirements, such as financial record-keeping or data protection laws.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your data with trusted third parties, including:

• Tutors and Concierge Providers: For the purpose of delivering tutoring and concierge services.
• Service Providers: Including payment processors, web hosting companies, or customer service tools, who help us provide our services.
• Legal Authorities: When required by law or to protect the rights, property, or safety of Ulearniverse or others.
• Marketing Partners: With your consent, for sending relevant offers or updates.

5. Data Storage and Security

We take appropriate technical and organisational measures to safeguard your personal data. These include:

• Secure servers and encrypted data transmission.
• Access control protocols to limit who can access your data.
• Regular security assessments and updates.

We store your personal information for as long as it is necessary to fulfil the purposes described in this policy or as required by law. After that, we securely delete or anonymise the data.

6. Your Data Rights

You have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You can request that we limit how we process your data in certain circumstances.
• Right to Data Portability: You can request that we provide your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data in certain cases, including for direct marketing purposes.

To exercise any of these rights, please contact us at info@ulearniverse.com

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse site usage, and assist with our marketing efforts. You can manage your cookie preferences through your browser settings.

For more details, please refer to our [Cookie Policy].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. We encourage you to review this page regularly for any updates. Your continued use of our services after any changes to this policy will constitute your acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Ulearniverse Email: info@ulearniverse.com